1. Delivery time for garments
Generally, outfits are available for delivery 4 to 5 days. Final delivery time will depend on the product you are buying. Please contact us for more information on delivery time frame before placing your order.
2. Express shipping service
We use FedEx,Pos Laju,Dhl to ship to any address in the world . Generally all orders are dispatched from our warehouse . We cannot be held responsible for delays that may occur during transit or delays from the supplier, however we shall notify you if we are aware of any foreseeable delays.
3. Shipping Charges
These are applied per product and vary from country to country. The minimum charges are calculated for you and are shown on the Final Review of Your Order page, before you pay for the good. The final delivery charge will be calculated prior to the dispatch of the product(s) and if different from the charge shown on “the final review of your order” page you will be informed of the final delivery charges. Shipping charges within Malaysia is free.
When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
5. Returns Policy for Garments
Garment orders are based on the measurements/sizes that you provide on our website by email .We will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided. Please note that before dispatching an order, we take each measurement part of the dress and keep them in record so that if any misfit case arise we first investigate it by checking measurements from our library. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered we’ll offer you a free fix.
Returns Policy for other Items
We want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 48 hoursof receiving the item. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.
There is no refund for shipping and handling charges.
6. Listing and Descriptions
punjabifashionmalaysia makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate . Whilst the reproduction of colors and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, we punjabifashionmalaysia.com cannot accept responsibility for slight variances in color or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor’s display of any color will be accurate.
7. Order Cancellation:
You can cancel an order within 24 hours from the receipt of the payment and no charges will be deducted and you will get a full refund if the order is cancelled within 24 hours from the receipt of payment. If you would like to cancel an order after 24 hours then processing charges and admin charges for refund will apply. If a custom order has already been processed and you wish to cancel it after 24 hours then there might be additional charges which will be calculated and you will be informed of the final charges which will be deducted from your payment.
8. Amend Your Orders
Any amendments can be suggested within 24 hours from the receipt of the order.Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes.